kayabet Privacy Policy
This page describes what we collect when you use kayabet and how we keep that data protected. We at kayabet process personal information to verify your identity, process deposits and withdrawals, comply with anti-money-laundering regulations, and improve our service. We do not sell your data to third parties. Your information stays with us or moves only to trusted processors under strict confidentiality agreements.
Our privacy commitments apply across all kayabet services—live-dealer tables, sportsbook markets, arcade games, and esports betting. Whether you access kayabet from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same data protections apply. This policy explains your rights and our obligations.
Read this policy before you open an account. If you have questions about how we handle your data, contact our support team.
What data we collect
We at kayabet collect personal data in several categories. First, identity information: your full name, date of birth, email address, phone number, and national ID number. Second, address information: your street address, city, postal code, and country. Third, payment information: the bank account or e-wallet details you use to deposit and withdraw funds. Fourth, transaction history: every deposit, withdrawal, bet, and game outcome tied to your account.
We also collect device and usage data. This includes your IP address, browser type, operating system, and the pages you visit on kayabet. We use cookies and similar tracking technologies to remember your login status and preferences. We collect this data automatically when you use our platform.
We do not collect sensitive data such as health information, biometric data, or financial records beyond what you provide for account verification. We do not track your location in real time. We do not record your conversations unless you contact our support team via chat or email.
How we use your data
We at kayabet use your data for specific, lawful purposes. First, account management: we verify your identity, create and maintain your account, and process your login requests. Second, payment processing: we use your bank account or e-wallet details to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also use your data to process withdrawals and reconcile transactions.
Third, compliance: we use your data to comply with anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and tax reporting obligations. Fourth, fraud prevention: we analyze transaction patterns to detect and prevent unauthorized access, duplicate accounts, and suspicious betting activity. Fifth, service improvement: we use anonymized usage data to understand how players interact with kayabet and to fix bugs or improve performance.
We do not use your data for marketing purposes unless you explicitly opt in. We do not share your data with advertisers or data brokers. We do not use your data to build profiles for discrimination or targeting based on protected characteristics.
Third-party processors and data transfers
We at kayabet work with third-party service providers to operate our platform. These include payment processors (to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), hosting providers (to store our servers and databases), and compliance vendors (to verify identity and screen for sanctions). We share only the data these providers need to perform their specific function.
Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries with different privacy laws. By using kayabet, you consent to this transfer. We ensure all transfers comply with applicable data protection regulations and are protected by contractual safeguards.
We do not sell your data. We do not rent your data. We do not share your data with unaffiliated third parties for their own marketing purposes. If we are required to disclose your data by law—for example, to comply with a court order or government request—we will notify you unless legally prohibited from doing so.
We at kayabet treat your personal data as a trust. We protect it with industry-standard encryption and access controls. We limit who can see your data and why.
Your rights and choices
We at kayabet recognize your rights over your personal data. You have the right to access your data: you can request a copy of all information we hold about you. You have the right to correct your data: if your address or contact details change, you can update them in your account settings or contact our support team. You have the right to delete your data: you can request account closure, and we will delete your personal data within 30 days, except where we are required by law to retain it.
You have the right to object to processing: you can opt out of non-essential communications, such as promotional emails. You have the right to data portability: you can request that we provide your data in a portable format so you can transfer it to another service. You have the right to lodge a complaint: if you believe we have violated your privacy rights, you can contact your local data protection authority.
To exercise any of these rights, contact our support team with your request. We respond to all data requests within 30 days. We do not charge a fee for these requests unless your request is manifestly unfounded or excessive.
Cookies and tracking technologies
We at kayabet use cookies to enhance your experience on our platform. Essential cookies keep you logged in and remember your preferences. Analytics cookies help us understand how you use kayabet so we can improve performance. Functional cookies enable features such as language selection and account recovery.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some features of kayabet may not work properly. We do not use third-party cookies for advertising or tracking across other websites.
Data security and retention
We at kayabet use industry-standard encryption (TLS 1.2 or higher) to protect your data in transit. We store your data on secure servers with restricted access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain a data breach response plan and will notify you immediately if your data is compromised.
We retain your personal data for as long as your account is active. After you close your account, we retain your data for seven years to comply with anti-money-laundering and tax regulations. We then delete your data unless we are required by law to retain it longer. Transaction records are retained for the full retention period even if your account is closed.
Children and minors
We at kayabet do not knowingly collect data from children under 18 years old. Our service is available only to adults. If we discover that a minor has opened an account on kayabet, we will close the account immediately and delete all associated data. If you believe a minor has accessed kayabet, contact our support team.
Changes to this policy
We at kayabet may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Continued use of kayabet after changes are posted constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.
Contact kayabet
If you have questions about this privacy policy or how we handle your data, contact our support team. We respond to all privacy inquiries within one business day. You can also contact your local data protection authority if you believe we have violated your privacy rights.